SEMMI Robot, SEMMI

SEMMI Robot is a smart service robot that a service robot designed to assist travelers at Berlin’s central station. It runs a voice assistant software and can help travelers in different languages. SEMMI stands for "Socio-Empathetic Human-Machine Interaction". SEMMI gets its knowledge from DB developers. In future, the digital assistant will be available for use by customer service not only as a robot head, but also as a chatbot or digital avatar.

In June 2019, SEMMI, FRAnny's railroad station counterpart, was gone into action in the travel center at Berlin's main railroad station. We have also exported this DB development to Japan, the number 1 country for robots. At Tokyo railroad station, we had trialling the service together with Japanese rail operator JR East (photo above). Capable of answering frequently asked questions in several languages, the intelligent robot heads relieve the pressure on service employees, who then have more time to give in-depth advice to passengers. This also makes it possible to cut waiting times, especially at peak hours.

Product:

• Country: Germany 
• Company: Deusche Bahn